8. INVOICE INFORMATION

Full Name / Company Name:
Address:
Phone:
Fax:
Email / Username:

The invoice will be delivered to the billing address together with the order at the time of delivery.

9. GENERAL TERMS

If the order is canceled, refunds shall be processed within 14 days. Refund processing times may vary depending on the bank, and the Seller shall not be held responsible for delays caused by financial institutions.

9.1. The Buyer acknowledges that they have read, understood, and electronically confirmed all preliminary information provided on the Seller’s website, including the essential characteristics of the product(s), total price (including taxes), payment method, and delivery terms, prior to placing the order.

9.2. Each product shall be delivered to the Buyer or the designated recipient within the timeframe specified on the website, depending on the delivery location, and in any case not exceeding the legally permitted period of 30 days. If delivery cannot be completed within this period, the Buyer reserves the right to terminate the Agreement.

9.3. The Seller undertakes to deliver the product(s) in full compliance with the specifications stated in the order, along with any applicable documentation, in accordance with legal requirements and industry standards, and to exercise due care and diligence in fulfilling its obligations.

9.4. The Seller may, with prior notice and explicit consent from the Buyer, supply an equivalent product of equal quality and price if necessary to fulfill the order.

9.5. In the event that the fulfillment of the order becomes impossible, the Seller shall notify the Buyer in writing within 3 days and refund the full amount paid within 14 days.

9.6. The Buyer agrees to confirm this Agreement electronically for the delivery to proceed. If the payment is not completed or is reversed by the bank, the Seller’s obligation to deliver the product shall be deemed void.

9.7. If, after delivery, the payment is not received by the Seller due to unauthorized use of the Buyer’s payment method, the Buyer agrees to return the product within 3 days, with shipping costs covered by the Seller.

9.8. In cases of force majeure (including but not limited to events beyond the control of the Parties that prevent or delay performance), the Seller shall notify the Buyer. The Buyer may request cancellation, replacement with an equivalent product, or a delay in delivery.

9.9. The Seller reserves the right to contact the Buyer via email, phone, SMS, or other communication channels for order-related notifications, updates, and marketing purposes. By accepting this Agreement, the Buyer consents to such communications.

9.10. The Buyer shall inspect the product upon delivery and must not accept any visibly damaged or defective goods. Accepted deliveries shall be deemed to be in proper condition. After delivery, responsibility for the proper handling and storage of the product lies with the Buyer. Returned items must be unused and accompanied by the original invoice.

9.11. If there is a discrepancy between the Buyer and the payment card holder, or if a security concern is identified, the Seller may request verification documents. The order may be suspended until such documents are provided. If not submitted within 24 hours, the Seller reserves the right to cancel the order.

9.12. The Buyer declares that all information provided during registration is accurate and agrees to compensate the Seller for any damages arising from incorrect or misleading information.

9.13. The Buyer agrees to use the Seller’s website in compliance with all applicable laws and regulations. Any violation shall result in full legal liability borne by the Buyer.

9.14. The Buyer shall not use the website for unlawful purposes, including but not limited to actions that violate public order, morality, or the rights of others, or that disrupt the operation of the website (e.g., spam, malware, unauthorized access).

9.15. The website may contain links to third-party websites. These links are provided for convenience only, and the Seller does not endorse or guarantee the content of such external sites.

9.16. Any breach of this Agreement by the Buyer shall result in personal legal responsibility. The Seller reserves the right to seek compensation for damages arising from such breaches.

10. RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from this Agreement without providing any reason and without incurring any penalty within 14 (fourteen) days from the date of delivery of the product. The original invoice must be returned (For corporate purchases, a return invoice must be issued by the Buyer). The return form must be completed. The product must be returned unused, in its original packaging, including all accessories, and in undamaged condition. The Seller shall refund the total amount paid within 10 days of receiving the withdrawal notice. The Seller shall collect the returned goods within 20 days.

10.1. For service agreements, this period begins on the date the Agreement is concluded. If the performance of a service has begun with the Buyer’s prior consent before the end of the withdrawal period, the right of withdrawal may no longer be exercised. By accepting this Agreement, the Buyer acknowledges that they have been informed of their right of withdrawal.

10.2. To exercise the right of withdrawal, the Buyer must notify the Seller in writing (via registered mail, email, or other verifiable communication) within the 14-day period, and the product must be unused in accordance with this Agreement.

10.3. If the product’s value decreases due to misuse or handling beyond what is necessary to inspect its nature and characteristics, the Buyer is responsible for compensating the Seller for such loss. However, the Buyer shall not be held liable for changes or deterioration resulting from proper use within the withdrawal period.

10.4. If the use of the right of withdrawal results in the order falling below a promotional threshold, any applied discounts or benefits may be revoked.

11. NON-RETURNABLE ITEMS

Products made to the Buyer’s specifications or personalized items. Perishable goods or items with a short shelf life. Products unsuitable for return due to hygiene reasons once unsealed. Items that have been mixed with other goods and cannot be separated. Digital content delivered instantly. Books, software, DVDs, CDs, and other reproducible media if unsealed. Subscription-based publications (e.g., newspapers, magazines). Services that have begun with the Buyer’s consent before the withdrawal period ends. Cosmetics and personal care products. Underwear, swimwear. Office consumables (e.g., toner, cartridges).

12. DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on payment made by credit card, the Buyer agrees to be bound by the terms of their credit card agreement with the issuing bank and to be responsible for any applicable interest, fees, or penalties. In such cases, the issuing bank may pursue legal remedies and claim any related costs, including legal fees, from the Buyer. The Buyer further agrees to compensate the Seller for any damages or losses incurred as a result of delayed or failed payment.

13. GOVERNING LAW AND JURISDICTION

Any disputes arising from this Agreement shall be resolved in accordance with the applicable provisions of the Consumer Protection Law No. 6502.

Complaints and objections shall be submitted, within the monetary limits defined by law, to the Consumer Arbitration Committees or Consumer Courts located in the Buyer’s place of residence or where the consumer transaction has taken place.

As of May 28, 2014, the following monetary thresholds apply:

• Disputes with a value below 2,000 TRY shall be submitted to District Consumer Arbitration Committees

• Disputes with a value below 3,000 TRY shall be submitted to Provincial Consumer Arbitration Committees

• In metropolitan cities, disputes between 2,000 TRY and 3,000 TRY shall be submitted to Provincial Consumer Arbitration Committees

This Agreement is executed for commercial purposes.

14. EFFECTIVENESS

By completing payment for an order placed via the Website, the Buyer is deemed to have accepted all terms and conditions of this Agreement.

The Seller is responsible for ensuring that the Buyer has reviewed and accepted this Agreement electronically prior to the completion of the order.

SELLER: ŞAHAN AGRO TİCARET A.Ş.

BUYER:

DATE: