PRIVACY & SECURITY POLICY
All services provided on our store are owned and operated by ŞAHAN AGRO TİC. A.Ş., registered at: Cumhuriyet Mah. Çağdaş Cad. No:10–12A/1, Çekmeköy, Istanbul, Türkiye.
COLLECTION AND USE OF PERSONAL DATA
Our company may collect personal data for various purposes. Below, we outline how personal data is collected, processed, and protected.
Personal information such as name, surname, company details, phone number, address, and email may be collected through membership registration, forms, or surveys completed on our website, as required by the nature of our services.
From time to time, our company may send campaign updates, new product information, and promotional offers to customers and members. Users may choose whether to receive such communications during registration and may later modify their preferences via their account settings or through unsubscribe links provided in communications.
Personal data shared electronically through our website or email during the approval process will not be disclosed to third parties beyond the scope defined in our User Agreement.
IP ADDRESS AND SYSTEM DATA
To identify system-related issues and resolve service-related problems or disputes efficiently, our company may record users’ IP addresses. IP addresses may also be used to broadly identify users and collect general demographic data.
Our company may also use collected data for direct marketing purposes, either independently or in cooperation with business partners, within the scope permitted by applicable agreements.
Additionally, data collected may be used for statistical analysis, database creation, and market research, provided that user identities are not disclosed.
Our company undertakes to keep all confidential information strictly private and to take all necessary measures to prevent unauthorized access, disclosure, or misuse.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders shopping on our websites. Credit card information is never stored in our systems.
When entering a secure transaction page, you will notice a lock or key icon in your browser, indicating that your data is encrypted and protected.
All credit card information is encrypted using 128-bit SSL (Secure Sockets Layer) and transmitted directly to the relevant bank for authorization. Since we do not store or access card details, third parties cannot obtain this information under any circumstances.
For fraud prevention, order details (payment, billing, and delivery information) may be verified. First-time customers may be contacted for confirmation, and, if necessary, the issuing bank may also be contacted.
Only you can access and modify your account information. If you keep your login credentials secure, unauthorized access is prevented.
IMPORTANT NOTICE
We recommend that users verify the contact details (address and phone number) of any online store before making a purchase. All of our websites clearly display our company information and contact details.
MAIL ORDER CREDIT CARD SECURITY
Personal and credit card information provided via mail order is handled in accordance with strict confidentiality principles. Such information is retained for up to 60 days solely for the purpose of handling potential disputes with the bank and is securely destroyed thereafter.
No charges other than the authorized amount specified in the mail order form will be made. In case of unauthorized charges, the cardholder may dispute the transaction with their bank.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our website may contain links to third-party websites. Our company is not responsible for the privacy practices or content of these external sites.
Advertisements displayed on our website may be provided by advertising partners. This Privacy Policy applies only to our website and does not cover third-party platforms.
EXCEPTIONAL DISCLOSURES
In limited cases, user information may be disclosed to third parties outside the scope of this Privacy Policy, including:
When required by applicable laws, regulations, or legal authorities
To fulfill obligations under our User Agreement or other contracts
Upon lawful request by judicial or administrative authorities
To protect the rights or safety of users
EMAIL SECURITY
Please do not include credit card numbers or passwords in emails sent to our Customer Service. Information transmitted via email may be visible to third parties, and we cannot guarantee the security of such communications.
COOKIES
Our website may use cookies (technical communication files) to enhance user experience.
Cookies are small text files stored in your browser that help us understand how users interact with our website, including visit frequency, duration, and preferences. This enables us to provide personalized content and improve functionality.
Cookies do not access personal data stored on your device or email. Most browsers accept cookies by default, but users may modify their settings to reject cookies or receive alerts.
POLICY UPDATES
Our company reserves the right to update this Privacy Policy at any time by publishing changes on the website or notifying users via email. Changes become effective upon publication.
CONTACT
For any questions or suggestions regarding this Privacy Policy, please contact us:
Company Name: ŞAHAN AGRO TİC. A.Ş.
Address: Cumhuriyet Mah. Çağdaş Cad. No:10–12A/1, Çekmeköy, Istanbul, Türkiye
Email: [email protected]
Phone: +90 850 800 19 19